Stay safe when you buy and sell

Most deals go smoothly. These habits keep it that way.

For buyers

  • Meet in a public place

    Choose a busy, well-lit spot such as a shopping mall, bank or fuel station, and bring a friend if you can.

  • Inspect before you pay

    Check the item carefully, test it, and ask for receipts or documents. Never pay for something you haven't seen.

  • Be careful with advance payments

    Do not send Mobile Money or a deposit to someone you haven't met. Pay only when you have the item in hand.

  • Understand the badges

    A Verified Seller badge confirms identity only. It is not a guarantee of the item or the deal, so still inspect first.

For sellers

  • Keep chats on the site or WhatsApp

    Keep records of your conversations. Be wary of buyers who rush you or refuse to meet.

  • Confirm payment before handing over

    Check that Mobile Money has actually reached your wallet. A screenshot is not proof of payment.

  • Never share codes or PINs

    Tonbibiaagh staff will never ask for your PIN, password or one-time code. Do not share them with anyone.

  • Get verified

    Verifying your identity lets you post more ads and helps buyers trust you.

Something feels wrong? Open a ticket from My Account and our team will help.